Privacy Policy

This privacy policy sets out how Terrapin uses and protects any information that you provide when you use this website. Terrapin is committed to ensuring that your privacy is protected. Any information you provide with which you may be identified is used in accordance with this privacy statement. Terrapin may change this policy from time to time by updating this Privacy Policy. You should check this page periodically to assure that you agree with any changes.

Terrapin processes personal data in accordance with the EU’s General Data Protection Regulation (GDPR) .

What we collect

We may collect the following information:

  • name
  • technical information such as your IP address or information about the browser and operating system
  • contact information including email address
  • demographic information such as postal code, preferences, and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We use information to understand customer interests and so provide better products and services, and for the following reasons:

  • Internal record keeping
  • Improve our products and services and develop new ones
  • distribute our periodic email newsletter Turtle Talk.which is published using a commercial service If you subscribe to Turtle Talk, you may unsubscribe at any time by clicking Unsubscribe at the bottom of each newsletter. If you contact us by phone or email with an unsubscribe request, we will cancel the newsletter subscription for you


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information we collect online.

We do not track access to our web site via services like Google Analytics.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help analyze web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences and so tailor its operations to your needs, likes and dislikes.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website by better tailoring it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide a better website by enabling us to monitor which pages customers find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer though doing so may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used a link to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting other sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You have full control over your personal information. When you log into your customer account, the menu includes the following choices:

  • Request a copy of the information that we have stored about you. We will send you an email with several files attached that contain everything we know about you.
  • Delete your account. We will remove your account, and scramble all order, license, and Logo application data. After an account is deleted, we are unable to look up orders or access contact forms associated with the email address on the account.

We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are have about you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

Terrapin Logo Information

When you log in to Terrapin Logo, we anonymize your IP address to collect statistics data about the usage of your license. We do not keep the IP address, but we use it to determine the region and country from where you logged in. For the same purpose, we record the type and version of your browser and operating system to make sure that Terrapin Logo runs with your browser and operating system. Your computer creates and transmits a unique ID, which we store to track the usage of your license. We cannot use this ID to acquire details about your computer.

Terrapin Logo offers to use Google Drive as a cloud storage medium. If you connect to Google Drive with Terrapin Logo, Terrapin Logo will gain full access to all of your files and folders on Google Drive. Terrapin Logo will not modify this data on its own unless you use Logo file commands to alter the contents. When you create or delete a classroom, Terrapin Logo will create and delete the required folders and files at the location that you designated for the classroom.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.