Technical Questions
More FAQs
(See also Tips and Tools for Logo Programming)
- How can I get technical help with Terrapin Logo or another Terrapin product??
- Do Terrapin products work with my operating system?
- How do I know which version of Terrapin Logo I have?
- Can I get Terrapin Logo replacement parts?
- Why are my Logo files empty?
- Why don't my graphics print?
How can I get technical help with Terrapin Logo or another Terrapin product?
The Terrapin Logo documentation and on-line Help are good places to look for answers to Terrapin Logo questions. Command help may be accessed from within Terrapin Logo or on the Terrapin web site.
If you cannot find the answer to your question about Terrapin Logo or another Terrapin product using the documentation and on-line resources such as these FAQs, send your question via email to Terrapin. We will respond as soon as possible, usually within 24 hours.
Do Terrapin products work with my operating system?
Terrapin Logo and Crystal Rain Forest are compatible with all versions of Windows from Windows 95 on and with all versions of OS X for Macintosh. Focus on Bee-Bot is compatible with all versions of Windows from Windows 95 on. It may be run on Macintosh with Windows emulation.
How do I know which version of Terrapin Logo I have?
The most accurate way to determine the version of Terrapin Logo that you are using is to type VER (for version) in the Listener window. The VER command returns the version number and date of the version that is running.
It is important for Terrapin's technical support staff to know which version of Terrapin Logo you are using in order to best assist you.
Can I get Terrapin Logo replacement parts?
Terrapin Logo school licensees may order replacement parts to support use of their license. This includes replacement Logo CDs, and any or all of the documentation.
Logo workspace consists of all procedures and names that have been defined since Logo started. When Logo workspace is saved, all procedures and names in workspace are written into a Logo text file ending in .LGO. If there are no procedures or names in the workspace, the file will be empty. If you move the turtle without defining procedures or names, you should save the Listener text and/or the Graphics window rather than Logo workspace.
Some customers have reported that Terrapin Logo graphics do not print using the Print command on the File menu. This seems to be confined to a limited number of printers and is usually solved by installing the most recent printer driver for the printer model.
Terrapin Logo graphics may be saved in BMP and JPG (and PICT on the Macintosh) standard graphics file formats. An easy workaround for any printer problems is to save graphics in a file and then load the file into a graphics program, such as Paintbrush, and print from there.
