Technical Questions FAQ

How do I know which version of Terrapin Logo I have?

Type VER (for version) in the Listener window. This command returns the version number and date of the version that is being used. For example

VER
Result: Version 2.2a 23-Jun-2003

It is important for Terrapin's technical support staff to know which version of Terrapin Logo you are using in order to assist you.

Does Terrapin Logo work with my operating system?

Terrapin Logo is compatible with all versions of Windows from Windows 95 on. Terrapin Logo is compatible with Macintosh operating systems from OS 8.1 and higher.

How can I get technical help with Terrapin Logo or another Terrapin product?

The best way to get technical help for Terrapin Logo or another Terrapin product is to send and email to info@terrapinlogo.com describing in as much detail as possible what problem you experienced. Be sure to include the version you are using. If possible, include a procedure or set of commands that causes the issue you are reporting.

Why don't my graphics print?

Some customers have reported that Terrapin Logo graphics will not print. This seems to be confined to a limited number of printers. If you encounter this problem, be sure that you have installed the latest printer driver for your printer.

Terrapin Logo graphics can be saved in the BMP and JPG standard graphics file formats. An easy workaround for any printer problems is to save your graphics in a file and then load the file into a graphics program such as Paintbrush and print from there.

Why does a previous student's Logo work show up when a new student starts Logo?

When you exit Logo, it asks if you would like to save your current environment. If you answer yes to this question, the environment will be saved. The next time Logo is started the environment will be automatically restored. This is a convenient feature for those using a single computer so that they can pick up their Logo work just where it was left off.

It can be less convenient in a school environment where multiple students use the same computers since the previous student's environment is restored when the next student starts Logo. If this occurs, Logo can be restored to its default state with the RESTART command or by choosing "Restart Logo" from the Debug menu.

In a situation where multiple students use the same computers, it is often more convenient to turn off the automatic prompt to save the environment on exiting Logo. The Reference Manual section on "Setting up Logo for Network Use" provides instructions for doing so.